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Clinical Intelligence Platform

The reception
is no longer
the
bottleneck.

Carelabs is the platform that moves check-in, payment and queueing to self-service — so your staff can focus on care, not registration.

Book a demo
BankID-secure
Kivra integration
GDPR & HSL compliant
Live in 4 weeks
Swedish support
Demo Klinik · Välkommen
How can we help you today?
I have an appointment
Check in with BankID
Drop-in
Take a number · 4 in queue
Triage
Describe symptoms in your language
Pay & go
Card, Swish or invoice
BankID verified
Anna Lindqvist · 12:34
+15% revenue
Add-ons at checkout
−40% reception
minutes per visit
Used by leading healthcare providers across Sweden
30s
Avg. check-in time
99.9%
System uptime
50+
Clinics live
1M+
Check-ins per year
Clinic types

Built for
clinics that
want to grow.

The platform adapts to your care pathway — listed patients, drop-in, cash visits or mixed. Modules activate when you're ready.

The products

Six modules.
One seamless
patient journey.

— we call it Clinical Intelligence.

Activate one or all — the modules share the same BankID, payment and EHR integration. Click a module to learn more.

Carelabs i väntrummet
Live på 50+ kliniker
The waiting room

From reception
to experience.

The Carelabs terminal stands where needed — visible, welcoming, with an interface patients understand instantly. No queues at the desk, no uncertainty in the waiting room.

Hardware

Healthcare-grade
hardware —
two models.

Same software on both. Choose the format that fits your space — Entry or Premium model. We handle installation, support and updates.

Entry floor model kiosk
Entry

Base model

Den klassiska golvmodellen — synlig, robust och välkomnande. Tillverkad i pulverlackerat stål.

21" pekskärm med Gorilla Glass
Integrerad BankID-läsare
Kortterminal & nummerlapps­skrivare
Tillgänglighets­certifierad höjd
Premium all-in-one kiosk
Premium

All-in-one

Kompakt allt-i-ett-enhet i borstad aluminium. Plug-and-play på 30 minuter — perfekt för moderna receptioner.

24" 4K pekskärm
Integrerad kortterminal & skrivare
Video & Mikrofon för tal-triage
Vägg- eller golvmonterad
Waiting-room screen

Queue on the wall.
Calm in the waiting room.

A large wall screen shows queue, counter and numbers in real time — patients don't have to wonder when it's their turn. The wall doubles as your own channel for campaigns, health tips and brand.

  • Real-time · queue & counter
    Patients see their number at all times, no need to ask.
  • Stick & play
    Plug an HDMI stick into any TV — up and running in minutes.
  • Your channel
    Campaigns, health tips and brand between queue views.
Carelabs väntrumsskärm med kövisning
How it works

Four simple
steps to a
smoother patient experience.

From the moment the patient walks in until they leave with a digital receipt — Carelabs handles everything in between. Staff is notified automatically.

01

Identifiering

Patienten identifierar sig med BankID — eller körkorts­skanning som backup. Inga konton, inga password.

02

Ankomst­registrering

Patienten väljer sin bokning, registrerar drop-in eller startar triage. Smarta flöden förstår vad som ska hända.

03

Betalning

Smidig betalning direkt i kiosken med kort, Swish eller faktura. Frikort & högkost identifieras automatiskt.

04

Confirmation

Personalen meddelas automatiskt och patienten får sin nummerlapp — fysiskt eller digitalt i mobilen.

Backoffice

Full control
from your dashboard.

Manage check-ins, payments and kiosk settings from a single interface. Everything you need to stay on top of your clinic.

  • Real-time overview
    See all check-ins and payments live.
  • Referral messages
    Create and customise referral messages for patients.
  • Check-in rules
    Adjust the flow with your own rules & conditions.
  • Payment tracking
    Track payments and spot unpaid ones.
app.carelabs.se / admin / incheckningar
CARELABS
Admin
User
Incheckningar
Betalningar
Enheters status
Kiosk
Allmänt
Kvitto
Regler
Admin · Incheckningar
Incheckningar
Totala betalningar
600 SEK
3 patienter idag
Kortbetalningar
600 SEK
2 transaktioner
Anna Eriksson19121212-****
10:38 · 28 mar
350 SEK
Erik Lindberg19121212-****
10:42 · 28 mar
0 SEK
Frikort
Maria Svensson19121212-****
10:45 · 28 mar
250 SEK
Security & certification

Safe and
certified.

Our solution is built in close collaboration with Swedish healthcare providers and meets all requirements of the Patient Data Act, GDPR and Swedish healthcare regulations.

End-to-end kryptering

All patientdata krypteras i transit och i vila — TLS 1.3 och AES-256.

Automatic data deletion

Personal data is deleted per law — automatically, no manual handling.

GDPR compliant

Data handling audited by an external auditor. DPA included.

Swedish Patient Data Act

Built with Swedish healthcare providers. PDL-compliant from day one.

Swedish support

Dedicated support in Swedish, weekdays 08–17. SLA within 1 hour.

Get in touch

Let's revolutionize
your clinic together.

Call us, email, or book a 30-minute demo directly in the calendar — test the full patient journey on real hardware.

Sales & demo
0735 000 121
Weekdays 08–17 · Reply within 1 hour
E-post
info@carelabs.se
General enquiries & partnerships
Head office
Lund
Bytaregatan 4d · 222 22 Lund · Sweden
Support & onboarding
support@carelabs.se
Dedicated onboarding · 4 weeks to live

Book a 30-min demo

Pick a time in the calendar — we'll show the full patient journey on real hardware, tailored to your reception.

  • 30 minutes, no prep needed
  • Live demo with BankID flows
  • Concrete next steps for your clinic
Pick a time in the calendar