New · Stockholm We're expanding the TakeCare integration in Region Stockholm — register your clinic's interest. Register interest
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Clinical Intelligence Platform

The reception
is no longer
the
bottleneck.

Carelabs is the platform that moves check-in, payment and queueing to self-service — so your staff can focus on care, not registration.

Book a demo
BankID-secure
Kivra integration
GDPR & HSL compliant
Live in 4 weeks
Swedish support
Demo Klinik · Välkommen
How can we help you today?
I have an appointment
Check in with BankID
Drop-in
Take a number · 4 in queue
Triage
Describe symptoms in your language
Pay & go
Card, Swish or invoice
BankID verified
Anna Lindqvist · 12:34
+15% revenue
Add-ons at checkout
−40% reception
minutes per visit
Used by leading healthcare providers across Sweden
30s
Avg. check-in time
99.9%
System uptime
50+
Clinics live
1M+
Check-ins per year
Clinic types

Built for
clinics that
want to grow.

The platform adapts to your care pathway — listed patients, drop-in, cash visits or mixed. Modules activate when you're ready.

The products

Six modules.
One seamless
patient journey.

— we call it Clinical Intelligence.

Activate one or all — the modules share the same BankID, payment and EHR integration. Click a module to learn more.

Carelabs i väntrummet
Live på 50+ kliniker
The waiting room

From reception
to experience.

The Carelabs terminal stands where needed — visible, welcoming, with an interface patients understand instantly. No queues at the desk, no uncertainty in the waiting room.

Hardware

Healthcare-grade
hardware —
two models.

Same software on both. Choose the format that fits your space — Entry or Premium model. We handle installation, support and updates.

Entry floor model kiosk
Entry

Base model

Den klassiska golvmodellen — synlig, robust och välkomnande. Tillverkad i pulverlackerat stål.

21" pekskärm med Gorilla Glass
Integrerad BankID-läsare
Kortterminal & nummerlapps­skrivare
Tillgänglighets­certifierad höjd
Premium all-in-one kiosk
Premium

All-in-one

Kompakt allt-i-ett-enhet i borstad aluminium. Plug-and-play på 30 minuter — perfekt för moderna receptioner.

24" 4K pekskärm
Integrerad kortterminal & skrivare
Video & Mikrofon för tal-triage
Vägg- eller golvmonterad
Waiting-room screen

Queue on the wall.
Calm in the waiting room.

A large wall screen shows queue, counter and numbers in real time — patients don't have to wonder when it's their turn. The wall doubles as your own channel for campaigns, health tips and brand.

  • Real-time · queue & counter
    Patients see their number at all times, no need to ask.
  • Stick & play
    Plug an HDMI stick into any TV — up and running in minutes.
  • Your channel
    Campaigns, health tips and brand between queue views.
Carelabs väntrumsskärm med kövisning
How it works

Four simple
steps to a
smoother patient experience.

From the moment the patient walks in until they leave with a digital receipt — Carelabs handles everything in between. Staff is notified automatically.

01

Identifiering

Patienten identifierar sig med BankID — eller körkorts­skanning som backup. Inga konton, inga password.

02

Ankomst­registrering

Patienten väljer sin bokning, registrerar drop-in eller startar triage. Smarta flöden förstår vad som ska hända.

03

Betalning

Smidig betalning direkt i kiosken med kort, Swish eller faktura. Frikort & högkost identifieras automatiskt.

04

Confirmation

Personalen meddelas automatiskt och patienten får sin nummerlapp — fysiskt eller digitalt i mobilen.

Backoffice

Full control
from your dashboard.

Manage check-ins, payments and kiosk settings from a single interface. Everything you need to stay on top of your clinic.

  • Real-time overview
    See all check-ins and payments live.
  • Referral messages
    Create and customise referral messages for patients.
  • Check-in rules
    Adjust the flow with your own rules & conditions.
  • Payment tracking
    Track payments and spot unpaid ones.
app.carelabs.se / admin / incheckningar
CARELABS
Admin
User
Incheckningar
Betalningar
Enheters status
Kiosk
Allmänt
Kvitto
Regler
Admin · Incheckningar
Incheckningar
Totala betalningar
600 SEK
3 patienter idag
Kortbetalningar
600 SEK
2 transaktioner
Anna Eriksson19121212-****
10:38 · 28 mar
350 SEK
Erik Lindberg19121212-****
10:42 · 28 mar
0 SEK
Frikort
Maria Svensson19121212-****
10:45 · 28 mar
250 SEK
Security & certification

Safe and
certified.

Our solution is built in close collaboration with Swedish healthcare providers and meets all requirements of the Patient Data Act, GDPR and Swedish healthcare regulations.

End-to-end kryptering

All patientdata krypteras i transit och i vila — TLS 1.3 och AES-256.

Automatic data deletion

Personal data is deleted per law — automatically, no manual handling.

GDPR compliant

Data handling audited by an external auditor. DPA included.

CE-marked

CE-marked medical device — meets MDR and Swedish requirements.

Swedish Patient Data Act

Built with Swedish healthcare providers. PDL-compliant from day one.

Swedish support

Dedicated support in Swedish, weekdays 08–17. SLA within 1 hour.

Region Stockholm Vi expanderar · TakeCare (CGM)

First in
Region Stockholm
with TakeCare integration.

We're now expanding the Carelabs platform to all TakeCare-connected clinics in Stockholm. Onboarding is ongoing — register your clinic with a short form, sign with BankID, and you're live from the start.

Icke-bindande BankID-signering Tar 4 min
carelabs.se / takecare-registration
INTRESSEANMÄLAN · STEG 1 AV 4
Klinik­uppgifter
Klinik / bolag
Exempelklinik AB
Org.nr
559123–4567
Provider type
Specialist clinic
Region
Region Stockholm
Signera med BankID Krypterad, juridiskt bindande signatur.
Get in touch

Let's revolutionize
your clinic together.

Call us, email, or book a 30-minute demo directly in the calendar — test the full patient journey on real hardware.

Sales & demo
0735 000 121
Weekdays 08–17 · Reply within 1 hour
E-post
info@carelabs.se
General enquiries & partnerships
Head office
Lund
Bytaregatan 4d · 222 22 Lund · Sweden
Support & onboarding
support@carelabs.se
Dedicated onboarding · 4 weeks to live

Book a 30-min demo

Pick a time in the calendar — we'll show the full patient journey on real hardware, tailored to your reception.

  • 30 minutes, no prep needed
  • Live demo with BankID flows
  • Concrete next steps for your clinic
Pick a time in the calendar